Privacy Policy
Last updated: August 2026
LEKI Australia Ltd ("LEKI", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What we collect
- Contact details (name, email, phone, address)
- Order, delivery and warranty information
- Test-ride bookings and licence details required for insurance
- Website analytics (pages viewed, device, approximate location)
- Marketing preferences and newsletter subscription status
2. How we use it
To fulfil orders, provide warranty and support, schedule test rides, send you marketing (only if you've opted in), improve the website, and meet legal obligations.
3. Third parties
We use trusted service providers to run the business, including:
- Shopify — checkout, orders and payments
- Klaviyo — email marketing and transactional messages
- Calendly — test-ride scheduling
- Google Analytics — anonymous website analytics
- Meta (Facebook) Pixel — advertising and remarketing
- Specialist enclosed bike-transport partner — delivery
These providers may store data outside Australia. We only share what is necessary for them to perform their service.
4. Cookies & tracking
We use cookies and similar technologies for analytics and advertising. You can disable cookies in your browser, and opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
5. Security & retention
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We retain records for as long as required for warranty, tax and legal purposes.
6. Your rights
You can request access to, correction of, or deletion of your personal information at any time. Email getonaleki@lekielectric.com.
7. Complaints
If you're unhappy with how we've handled your information, contact us first. If unresolved, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.